Man with Van Mayfair Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van Mayfair provides removal, man and van, transport, loading, and related services. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
1.1 "Company" means Man with Van Mayfair, the removal and transport service provider.
1.2 "Customer" means the person, firm or organisation booking or receiving services from the Company.
1.3 "Services" means any removal, transport, man and van, loading, unloading, packing, or related services provided by the Company.
1.4 "Vehicle" means any van or other vehicle used by the Company to carry out the Services.
1.5 "Goods" means all items, possessions, furniture, boxes, and any other property moved, handled, stored, or transported as part of the Services.
1.6 "Service Area" means the geographical areas in which the Company operates within the United Kingdom, including but not limited to Mayfair and surrounding districts.
2. Scope of Services
2.1 The Company provides man and van and removal services for domestic and commercial customers within its Service Area and, by agreement, to other destinations within the United Kingdom.
2.2 The specific scope of the Services will be agreed at the time of booking, including the date, time, locations, number of operatives, size and number of vehicles, and any additional services such as packing or furniture assembly.
2.3 The Company reserves the right to refuse to carry any Goods which may pose a risk to health and safety, are prohibited by law, or are unsuitable for transport in the Vehicle.
3. Booking Process
3.1 Bookings may be made by the Customer through the Company’s approved booking channels. A booking is not confirmed until the Company has accepted it and issued a booking confirmation.
3.2 The Customer must provide accurate and complete information at the time of booking, including:
a. Collection and delivery addresses.
b. Property access details, including floor levels, lifts, stairs, parking restrictions, and distance from parking to the property.
c. A clear and honest description of the Goods, including any particularly heavy, bulky, fragile, or valuable items.
d. Any special handling requirements or restrictions.
3.3 The Company will use the information provided to estimate the time required, the number of operatives, and the size of the Vehicle. If information supplied is inaccurate or incomplete, the Company may adjust the quotation, alter the Services or, if necessary, cancel the booking or charge additional fees.
3.4 All bookings are subject to availability. The Company does not guarantee the availability of any specific date or time until booking confirmation has been issued.
4. Quotations and Pricing
4.1 Quotations are based on the information provided by the Customer and are valid for a limited period as stated by the Company at the time of quotation.
4.2 Quotations may be provided on a fixed price basis or hourly rate basis. The type of quotation will be made clear to the Customer before acceptance.
4.3 The Company reserves the right to adjust the price in the event of:
a. Additional work not originally specified by the Customer.
b. Delays or issues outside the Company’s control, including but not limited to waiting times caused by the Customer, third parties, or access problems.
c. Changes to the move date, locations, or nature of the Goods.
4.4 Any parking charges, congestion charges, tolls, or similar costs incurred in carrying out the Services shall be payable by the Customer in addition to the quoted price unless otherwise agreed in writing.
5. Payments
5.1 The Customer agrees to pay the Company the agreed charges for the Services, together with any applicable VAT and additional charges arising under these Terms and Conditions.
5.2 The Company may require payment in full or a deposit prior to the commencement of the Services. The specific payment terms will be confirmed at the time of booking.
5.3 Where an hourly rate applies, charges will begin from the agreed start time or when the Vehicle arrives at the collection address, whichever is earlier, and will continue until completion of the Services.
5.4 Any waiting time caused by delays not attributable to the Company, including but not limited to delays in gaining access to premises or delays caused by the Customer, may be chargeable at the applicable hourly rate.
5.5 Payment must be made by an approved payment method as advised by the Company. The Company reserves the right to withhold the unloading or release of Goods until payment has been received in full.
5.6 If the Customer fails to make any payment when due, the Company may charge interest on the overdue sum and may suspend or cancel any further Services.
6. Cancellations and Amendments
6.1 The Customer may cancel or amend a booking by giving notice to the Company through the same channel used to make the booking or via another agreed method of communication.
6.2 The following cancellation charges may apply, based on the notice period provided before the agreed start time:
a. More than 48 hours’ notice: no cancellation fee, and any deposit paid may be refundable at the Company’s discretion.
b. Between 24 and 48 hours’ notice: a cancellation fee up to 50 percent of the quoted price or deposit.
c. Less than 24 hours’ notice or failure to be present or ready at the agreed time: a cancellation fee up to 100 percent of the quoted price.
6.3 If the Customer wishes to change the date, time, or scope of the Services, the Company will use reasonable efforts to accommodate the change but cannot guarantee availability. Changes may result in an adjusted price or additional charges.
6.4 The Company reserves the right to cancel or postpone a booking due to events outside its reasonable control, including but not limited to severe weather, vehicle breakdown, accidents, illness, or safety concerns. In such cases, the Company will seek to rearrange the Services at a mutually convenient time, and any prepayments may be transferred or refunded, subject to reasonable deductions.
7. Customer Responsibilities
7.1 The Customer is responsible for:
a. Ensuring that all Goods to be moved are ready for transport at the agreed time.
b. Packing Goods safely and securely, unless the Company has agreed to provide packing services.
c. Arranging suitable parking for the Vehicle at both collection and delivery locations, including any required permits.
d. Ensuring that access to the property is safe, clear, and suitable for the Services.
7.2 The Customer must not ask the Company or its operatives to carry out any work that is unsafe, illegal, or outside the scope of a normal removal service, such as dismantling items fixed permanently to the property without proper tools or permissions.
7.3 The Customer must not include in the Goods any prohibited items, including but not limited to:
a. Hazardous, flammable, or explosive materials.
b. Illegal items or substances.
c. Perishable goods which may deteriorate.
d. Cash, securities, or highly valuable items unless specifically agreed in writing.
8. Company Responsibilities
8.1 The Company will carry out the Services with reasonable care and skill, using appropriately trained personnel and suitable Vehicles.
8.2 The Company will make reasonable efforts to adhere to agreed arrival and completion times, but such times are estimates only and are not guaranteed.
8.3 The Company will take reasonable care when handling Goods but is not responsible for any pre-existing damage or wear and tear.
9. Liability and Limitations
9.1 The Company’s liability for loss of or damage to Goods shall be limited to a reasonable amount, taking into account the type, age, and condition of the Goods, and in accordance with any applicable insurance cover in place.
9.2 The Company shall not be liable for:
a. Loss or damage arising from the Customer’s failure to pack Goods properly where packing is carried out by the Customer.
b. Damage to Goods where the Company advised against moving them and the Customer insisted.
c. Losses resulting from delays, missed appointments, or inconvenience, unless caused by the Company’s negligence.
d. Any indirect, consequential, or economic loss, including loss of profit, loss of business, or loss of opportunity.
9.3 The Customer must inspect Goods and premises as soon as reasonably possible after completion of the Services and notify the Company promptly of any visible loss or damage. Any claim must be made within a reasonable time frame supported by evidence.
9.4 Where the Company’s liability is established, it may, at its discretion, repair the item, replace the item, or pay the reasonable cost of repair or replacement, subject to any applicable limits.
10. Waste Regulations and Disposal
10.1 The Company operates in compliance with applicable UK waste management and environmental regulations relating to the transport and disposal of waste.
10.2 The Company is not a general waste collection service. The Customer must not present household rubbish, construction debris, or hazardous waste as part of standard removal Goods unless this has been specifically agreed in advance.
10.3 Where the Service includes the removal of unwanted items for disposal, the Customer confirms that they have the right to dispose of such items and that the items do not include prohibited or hazardous materials.
10.4 Any fees charged by authorised waste transfer stations, recycling centres, or similar facilities for disposal of items will be payable by the Customer in addition to the quoted price for removal Services, unless otherwise agreed.
10.5 The Company reserves the right to refuse to remove or dispose of any items which, in its reasonable opinion, are not suitable for transport or disposal under relevant regulations.
11. Insurance
11.1 The Company maintains insurance cover appropriate to its activities as a removal and man and van service provider, subject to policy terms, conditions, and exclusions.
11.2 The Customer is encouraged to maintain their own insurance for Goods in transit and to check whether existing home or business policies cover removals.
11.3 Any additional insurance requirements should be discussed with the Company before booking. The Company does not provide insurance advice and cannot guarantee that all risks will be covered.
12. Access, Parking, and Property Damage
12.1 The Customer is responsible for ensuring that the Vehicle can park legally and safely at both collection and delivery addresses.
12.2 The Company is not liable for parking fines, clamping charges, or penalties incurred due to the Customer’s failure to obtain necessary permissions or permits. Any such costs may be charged to the Customer.
12.3 The Company will take reasonable care to avoid damage to property during the performance of the Services. However, the Company is not liable for damage caused by:
a. Moving large or heavy items through areas with limited access where the Customer requested that such items be moved despite the risk.
b. Pre-existing structural defects, poor construction, or fragile surfaces.
13. Force Majeure
13.1 The Company shall not be liable for any delay or failure to perform its obligations where such delay or failure results from events or circumstances beyond its reasonable control. These may include but are not limited to severe weather, road closures, accidents, traffic congestion, industrial disputes, public emergencies, or acts of government or public authorities.
13.2 In such circumstances, the Company will use reasonable efforts to minimise disruption and, where possible, rearrange the Services. Any additional costs arising may be chargeable to the Customer, subject to agreement.
14. Complaints and Dispute Resolution
14.1 If the Customer is dissatisfied with any aspect of the Services, they should raise the issue with the Company as soon as possible so that it can be investigated and, where appropriate, remedied.
14.2 The Company will review complaints fairly and promptly and may request supporting information or evidence to assist in resolving the matter.
14.3 Both parties agree to attempt in good faith to resolve any dispute arising out of or in connection with these Terms and Conditions before resorting to formal legal proceedings.
15. Personal Data and Privacy
15.1 The Company may collect and process personal data about the Customer in order to arrange and provide the Services, handle payments, and manage bookings and customer relationships.
15.2 The Company will handle personal data in accordance with applicable UK data protection laws and will take reasonable steps to protect it from unauthorised access, loss, or misuse.
16. Variation of Terms
16.1 The Company may update or vary these Terms and Conditions from time to time. Any such changes will not affect bookings that have already been confirmed unless required by law or agreed with the Customer.
16.2 The version of the Terms and Conditions in force at the time of booking will apply to the Services provided under that booking.
17. Severability
17.1 If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful, or unenforceable, that provision will be deemed deleted, and the remaining provisions shall continue in full force and effect.
18. Governing Law and Jurisdiction
18.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter shall be governed by and construed in accordance with the laws of England and Wales.
18.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions, the Services, or their subject matter.
By confirming a booking with Man with Van Mayfair, the Customer acknowledges that they have read, understood, and agree to be bound by these Terms and Conditions.
